Booking fee payment to secure the date for your cupcakes

 

The price is £20 per box of 6 cupcakes. 

You will get 3 fondant discs & 3 buttercream designs. 

 

Cupcakes available to purchase for Collection Tuesday (PM) - Friday 

Please note we do require 72 hours notice on cupcakes. 

 

Please select local delivery on the postage section

 

T&Cs can be found here 

Booking - Box of 6 cupcakes

£20.00Price
  • All sales made by Sugar Wishes Cakes are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer.  If there is anything you don't understand please feel free to contact us on hello@sugarwishescakes.co.uk

    Booking Process

    For cupcakes, please give all information on the booking form

     Ideas for the design can be sent to us when booking, but we never copy a design exactly & take inspiration from that to create you a bespoke design, unless it is a design we have created previously. 

    Please advise us of any allergies or specific dietary requirements when booking your cake.

    Booking Fees

    All cupcake orders are to be paid for in full at time of ordering. 

     Alterations To Orders

    We are happy to make alterations to your cake design providing we have enough time. Last minute changes may not be accommodated.

    Changes to designs may be subject to an additional cost.  This will be discussed with you when making the changes. We reserve the right to increase a quoted price in the event you request a variation to the work agreed.

    Collection Of Cupcakes

    Your order may be collected at a pre-arranged time.  We do not offer delivery for cupcakes

    Cupcakes that are collected by the customer are always boxed for transportation. We will provide full instructions on the care and handling of your cake. We do not take any responsibility for any damage that may occur to the cupcakes once they have left us.

    We advise cakes to be places on a level, steady surface for transport e.g., in the passenger footwell of your car.  We are happy to place the cake safely in the car for you if required.  The cupcakes should then be stored in the box at room temperature and out of direct sunlight.  

    You must adhere to the collection time slot that has been prearranged.  If you do not collect when agreed, it will only be available to collect later at a time that is suitable for us.   Failure to turn up for the collection at the agreed time may result in you not being able to have the cake on the day that was arranged.

    Shelf Life

    We recommend our cupcakes be eaten within 3 days of the event for them to be enjoyed at their best. 

    Allergens & Special Dietary Requirements

    All allergies and special dietary requirements should be conveyed to Sugar Wishes Cakes when ordering.  It is the customer’s responsibility to make us aware of any special dietary requirements that need to be accommodated.

    Unless otherwise stated, all cakes contain; gluten, butter and eggs and are made in an environment that handles; nuts, soya, and alcohol.  We cannot cater for ‘free from’ cakes.

    We would recommend anyone with a severe nut; dairy or gluten intolerance does not eat our cakes.

    We will provide full allergen information with the cake upon collection.

     Sugar Wishes Cakes accepts no liability for customers suffering allergic reactions from eating our cakes.

    Publication & Promotional Rights

    The company, Sugar Wishes Cakes is the sole designer and owner of the final cake design.  All rights in any original designs created and designed by the company shall remain the exclusive property of the company.

    From time to time our designs are published in the media e.g., magazines, websites, and blogs.  We reserve the right to use any image of a customer's cake made by the company for publication after the delivery date unless previously agreed in writing between the customer and the company.

    The customer has no ownership rights over any cake design. Exclusivity of cake designs between our customers is not guaranteed unless the customer commissions an exclusive design.

    Cancellations/Refunds

    All cupcakes are paid for in full at time of ordering. Cancellations are non-refundable or transferable. 

    There may be a rare occasion when Sugar Wishes Cakes needs to cancel an order due to exceptional circumstances beyond our control*.  In this case, as much notice as possible of the cancellation will be given and any monies paid, including deposits will be refunded. 

    Change Of Event Date

    If you need to change your booking date, please let us know as soon as possible.  Any changes are subject to availability and are not guaranteed.  

    If we can change your booking date, provided it is within 3 months from the day you request the change, the booking fee will be transferred to the new date.

    If you are moving your booking to a date we are unavailable for, unfortunately the booking fee will be  non-refundable* as this covers work already completed (this may include but is not limited to: phone calls, emails, completing and sending forms, and it is also highly likely that we will have turned down other work for your original date).

    Complaints

    In the unlikely event there is an issue with your cake, it must be brought to our attention within 48 hours of the cake being delivered so we can be given the opportunity to assess the nature of the problem. We would take any complaints very seriously.

    If the compliant is regarding the quality of the cake, we may ask for the cake or the remainder of the cake to be returned to use within 48 hours of delivery for inspection.

    If the complaint is regarding the design of the cake, but the cake was made according to the booking form/sketch which has been checked and approved, we cannot be held responsible for any errors not picked up by the customer.

    For any complaints we can only deal with the person who booked the cake originally.

    You must give us an opportunity to resolve the issue and agree not to post any defamatory comments or pictures on online forums or social media channels before discussing the situation with us and allowing us reasonable time to provide a satisfactory solution.

    Once a solution has been reached, you agree not to post any defamatory comments or pictures on online forums or social media at any point in the future.  If this happens, we may seek to take legal action against you.

    COVID 19 Restrictions

    If your cake booking has to be amended due to COVID 19 restrictions, we will try our best to be accommodating and flexible.

    If you need to postpone your booking because your event date falls under a period of Government restrictions for COVID 19, e.g., a national lockdown or Tier 3 / Tier 4 restrictions then as long as we are free on your new date, we will move the deposit paid across to the new date for you subject to the conditions below.

    If we can change your event date, provided it is within 6 months from the day you request the date change, the booking fee will be transferred to the new date.

    If we are not able to accommodate your date change request, the original booking fee will be refunded.  This is only when the event can no longer go ahead because of COVID restrictions.

    If you decide to cancel your event as you are worried about future COVID 19 restrictions, but restrictions are not currently in place for your event date, it will be treated as a standard cancellation.  

    Any subsequent voluntary cancellation will be subject to the payment terms outlined in Section 3 ‘

    We reserve the right to revise and amend these terms and conditions.  However, you will only subject to the terms and conditions in force at the time you place your order with us.  If you change your wedding date for any reason, you will be sent the most up to date terms and conditions with your new booking form and these will supersede any previously sent to you

    By paying your booking fee, you are agreeing to these terms and conditions so please read them carefully.