Quotes are valid for 14 days for celebration cakes & cupcakes and 1 month for wedding cakes from the date given to the customer.
Prices are not negotiable and the quote provided will be based on the specification given.
Once your price quote has been agreed a non refundable deposit of £100 for wedding cakes or 50% of your order for celebration cakes and cupcakes will need to be paid to secure the order. This deposit should be received within 7 days of the quote.
Deposits can be paid via bank transfer, cash or paypal (if paying by paypal fees may be applied)
For celebration cakes and cupcakes final payment can be made on collection by cash, we do not accept cheques.
For Wedding cakes the final payment is due 1 month before the Wedding.
If payment isn't made on collection Sugar Wishes reserve the right to withhold the cake from being collected until payment is made.
Celebration cakes & cupcakes - If cancellation of an order takes place we reserve the right to retain your non refundable 50% deposit. If cancellation takes place less than 7 days before the event then we reserve the right to seek 100% of the order value.
Wedding cakes - If cancellation of an order takes place we reserve the right to retain your non refundabledeposit. If cancellation takes place less than 1 month before the event then we reserve the right to seek 100% of the order value.
Cancellation must be made in writing (by letter or email) to Sugar Wishes Cakes and will only be deemed to take effect from the date your letter/email is received at our premises.
If you need to postpone the event we will try to accomodate your request providing we have the availability, otherwise it will be treated as a cancellation.
It is your responsibility to advise of specific details on the design.
If you require alterations to your design you will need to put this in writing and may incur additional costs that you will be advised of. We will try to accomodate all alterations but sometimes this is not possible depending on the request and the amount of notice given.
We reserve the right to change the design at any point if circumstances beyond our control may comprimise the quality of the finished cake.
Every cake is handmade and we will try to meet your requirements exactly as requested however sometimes a small amount of variation may occur from the design requested.
Some cakes may have non edible decorations on them and you will be advised of this. It is the customers responsibility to ensure these are removed before serving. If you have a tiered cake then non edible supports will be used in each tier and will be visable at cutting stage, these will also need to be removed.
Allergies & Special Dietary Requirements
Please do let us know if you do have any special dietary requirements and we will try to accomodate where possible. Please be aware that although ingredients such as nuts can be removed from the cakes, they are still used in our kitchen so we cannot guarantee that any of our cakes are completely free of them.
All celebration cakes and cupcakes must be collected unless otherwise agreed. If you do require delivery then please let us know at ordering stage and a quote will be worked out and provided.
All wedding cakes will be delivered to your venue and this price is included in the quote for a maximum distance of 20 miles from our address. Additional mileage will be calculated on a mileage and time basis and the costs provided on the quote.
We intend to deliver cakes on time and in perfect condition, sometimes there are situations out of our control such as traffic etc.
We cannot be held responsible for damage that happens to the cake once it has been delivered to the venue or colllected by you. If collecting your cake from us you will be asked to sign a disclaimer advising you are happy with your order. If there is damage to a cake after if has been collected or delivered to a venue then we may be able to assist with a repair if required. This would be subject to having the time and materials and costs would be associated.
We have a cake portion guide to assist you in knowing the servings you will need, this is an approximate as it will depend on how the cake is cut.
Cakes should be kept in a cool area and not refridgerated as this dries the sponge out.
Best Before Date
Your cake will be baked specifically for your order. Whilst cakes can remain fresh for 7 days we cannot accept liability if it is consumed over 48 hours after your event.
We reserve the right to use any photographs we have taken of your cake for displays or promotions without compensation to you.
If you are unhappy with your order please do let us know on delivery/collection, we will make every effort to rectify if it is within our control. If you decide to make a complaint then this must be done in writing within 7 days of the cake collection/delivery date. Please provide supporting evidence and pictures and detail so we are able to investigate.